Our FIT Process

Our knowledgeable and trained staff is here for you! 

Here's how we do it.

 

1. Let's Talk.  We need to find out what your need for healthy footwear is.  Whether you are planning on running a marathon, walking weekly with your friends, or just need a good pair of shoes for work, we will help narrow it down.

 

2. Let's Talk Some More.  Think of us as a therapist for your feet.  We like to know any past or recurring injuries, areas you get tired and fatigued, and other issues that might be affecting your performance.  If you have an older, worn pair of shoes, bring them in so we can learn more about your gait cycle.  If your doctor or physical therapist has suggestions, let us know so we can work with them!

 

3. Measure Your Feet.  Often we find people know their foot size, but when is the last time they were actually measured?  Over time your foot can change size and we see sizing changes with different brands and models.  Our job is to read the Branock device and give you our best suggestions.

 

4. Dynamic Movement Observation.....  Fancy words for watching how your foot moves or it's "gait cycle."  Our staff is trained to study the amount of pronation or supination from stride to stride.  This is something we pride ourselves in.  We aren't doctors and don't pretend to be, but our experience helps us recommend a shoe that is functionally correct for you.

 

5. Go For A Test Run.  Our staff will provide a few selections of shoes for you to take a spin outside with or through our store.

 

6. Your Turn.  hopefully we will have provided you with some outstanding choices in footwear and your instinct for fit and feel will help guide you through the rest.  For best results we do urge you to buy products based on function of the shoe rather than fashion.

 

7.  Continuing The Customer Support.  Our return policy is simple.  Test drive your shoes for up to 30 days and if you have concerns at any time we need you to follow up with us.  If you are not satisfied within those 30 days we will take the shoes back for an in-store credit (basically we will work with you until you are satisfied with a pair of shoes from our company).

 

We want you to know that we love what we do and believe in our fit process.  In the end we want you to feel comfortable with your choice!

 

Queen City Running Company

Find Your Happy Pace!

Interested in a fitting?

If you are traveling from a distance, short on time or just want more information about our fit process, call us to chat or schedule a private fitting so you know you are our priority.